If you believe that a counsellor of this association may have breached a code of conduct for Counsellors Victoria or The Australian Counselling Association and you would like to pursue the matter, please follow the steps below.
- Please check the Register of Members and Supervisors to ensure that the person about whom you wish to lodge a complaint is in fact registered with Counsellors Victoria. Please note: Counselling is an unregulated industry and as such counsellors are not required to be registered practitioners.
- Should the individual’s name not be found our Register, please contact the Health Care Complaints Commissions, Level 30, 570 Bourke Street Melbourne VIC 3000. Phone: (03) 8601 5222, toll free: 1800 136 066.
- If the name appears on our list, please complete the following form which shall be sent the ethics committee for review and follow-up. We aim to respond to all communication within 48 hours.
ABOUT THE PROCESS
Given the serious nature of reported ethical breaches, a thorough investigation shall occur to ascertain the facts of the matter and to ensure that equity and fairness is achieved with the process. If the committee determine that a breach has occurred, the matter is escalated and appropriate action is taken. The process may take some time and patience is requested.